General Terms and Conditions (GTC)
1. Range of Application
For all business relations between CORENBERG e.U. and the purchaser, these terms and conditions apply exclusively, even if the purchaser is domiciled in countries other than Austria. CORENBERG e.U. does not recognise any conflicting or deviating terms and conditions and hereby expressly objects to them. Conflicting terms and conditions of the customer shall only be valid if CORENBERG e.U. expressly agrees to them in writing.
2. Contractual Partner
The sales contract comes off with: CORENBERG e.U., Owner: Dr. Martin Trinker, MBA, Meravigliagasse 2/10, 1060 Vienna, Austria; Commercial Register Court: Commercial Court Vienna, Commercial Register Number FN 339812z. You can reach our customer service for questions, complaints and objections by e-mail service@corenberg.com as well as by telephone from Mon to Fri, 9:00 to 17:00 at +43-(0)699-12148991.
3. Offer and Contract
3.1 The presentation of the products on the website www.corenberg.com does not represent a legally binding offer, but a non-binding online catalogue. You can select products from this online catalogue and collect them in a so-called shopping basket by clicking the “Add to cart” button.
3.2 By clicking the button “buy” you place a binding order for the goods contained in the shopping basket. The confirmation of the receipt of the order follows by e-mail immediately after sending the order and does not yet represent an acceptance of contract. A contractual relationship only comes about with the written confirmation of dispatch by us, which we also send to you by e-mail.
4. Revocation
4.1 Consumers have a 14-day right of withdrawal.
Withdrawal instruction
Right of Withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods.
In order to exercise your right of withdrawal, you must notify us ( CORENBERG e.U., Meravigliagasse 2/10, 1060 Vienna, Austria, E-Mail: office@corenberg.com ) by means of a clear statement (e.g. a letter or e-mail) of your decision to revoke this agreement. You can use the enclosed sample withdrawal form, which is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of exercising the right of revocation before the expiry of the revocation period.
Consequences of the Revocation
If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.
You shall return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.
You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for testing their condition, properties and functionality.
End of the Revocation Instruction
4.2 Please avoid damage and contamination. Please return the goods to us in their original packaging if possible. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
4.3 Please return the goods to us as a franked parcel and keep the proof of posting. We will also be happy to refund the postage costs in advance on request.
4.4 Please contact us by email at service@corenberg.com to notify us of the return before returning the goods. This will enable us to assign the products as quickly as possible.
4.5 Please note that the modalities mentioned in paragraphs 4.2 to 4.4 are not a prerequisite for the effective exercise of the right of withdrawal.
5. Prices and Shipping
5.1 The prices stated on the product pages include the statutory value added tax and other price components.
5.2 In addition to the prices quoted, we charge shipping costs based on order value and country of delivery. You can call up the shipping costs at any time via our homepage, and they will also be clearly communicated to you in the shopping cart system and on the order page.
6. Delivery
6.1 Austrian Post or DPD shall be responsible for dispatch.
6.2 The delivery time for Austria and Germany is 3 – 6 working days from receipt of payment, Europe-wide it can take longer depending on the local service. For product-dependent exceptions, please refer to the respective product page. The legal delivery time is 30 days.
6.3 We deliver to the following countries: All EU countries as well as Switzerland, Liechtenstein and Norway.
6.4 Invoices for deliveries outside the EU area are issued net (without the statutory value added tax), the customer then has to pay the respective national import duties if applicable.
7. Payment
7.1 Payment is made either by bank transfer before delivery (bank transfer) or by PayPal. There is no possibility to deduct a discount.
7.2 You shall only be entitled to a right of set-off if your counterclaims have been legally established in court or are undisputed or have been acknowledged by us in writing.
7.3 You can only exercise a right of retention if the claims result from the same contractual relationship.
8. Retention of Title
The goods remain our property until full payment has been made.
9. Liability for Defects
The statutory liability for defects applies.
10. information according to § 19 Abs 3 AStG (Alternative Dispute Resolution Act) and according to EU Regulation No. 524/2013 on the Online Settlement of Consumer Disputes
The EU Commission provides an online platform for out-of-court dispute resolution. This enables consumers to settle disputes in connection with online orders without the need for a court of law. The platform (“Online Dispute Resolution Platform”) can be accessed via the following external link: https://ec.europa.eu/consumers/odr/. Please note that we are not obliged to participate in such a conciliation procedure and unfortunately cannot offer participation in it.
You can contact our customer service for questions, complaints and objections by e-mail service@corenberg.com.
11. Final Provisions
11.1 The law of the Republic of Austria shall apply exclusively with the exclusion of the UN Convention on Contracts for the International Sale of Goods and international private law.
11.2 Oral collateral agreements do not exist. Amendments or supplements to the contract must be made in writing. The agreed requirement of written form shall also be satisfied by the dispatch of documents in text form (e.g. letter, fax, e-mail), unless otherwise stipulated in the contract or by law for individual declarations.
11.3 The place of jurisdiction for disputes arising from the contract between you and CORENBERG e.U. shall be the registered office of CORENBERG e.U., if
– you do not have a domestic general place of jurisdiction
– your domicile or habitual residence is unknown at the time the action is brought, or
– you have moved your place of residence or habitual abode abroad after conclusion of the contract.
Version: 16.12.2019 (Version en 2.6)
